Successful Installation of PAFMAC at 70 Park Avenue was Our Second Overseas Project.
LOCATION
70 Park Avenue, New York, NY
CUSTOMER
KIMPTON ASHBEL NEW YORK PARK AVENUE
PRODUCT
PAFMAC
Floor unit
Challenges
KIMPTON ASHBEL NEW YORK PARK AVENUE (Formally 70 Park Avenue) is among IHG's (InterContinental Hotels Group) luxury brand hotels. KIMPTON ASHBEL NEW YORK PARK AVENUE is a 4-Star boutique hotel, located in Mid-town, an area most sought after by tourism and businesses even by NY standards. The exterior of the hotel is a chic building of both legacy and modern brick, built in 1928. The interior has a sophisticated classic modern feel and provides a refined design in and out. However, due to the hotelโs outdated 2-pipe fan coil AC system, it could not find solutions against the complaints about the AC. Especially during the Spring and Autumn season, customers had varying requests, wanting cooling or heating, but the 2- pipe fan coil system that they had been using could not respond to the demand, which created lack of comfort for our guest and no way to be solved.
Solutions & Results
During the time the sample units were installed, other rooms continued to have complaints about the AC, but the rooms with PAFMAC did not receive any complaints regarding AC system since the installation. Making a decision based on the outcome, GM Brenda Correa negotiated with headquarters and was approved for AC upgrade budget and the decision was made to install PAFMAC in July, 2017. The installation began in January, 2018, and without causing any interruption to the hotel operation during the upgrading process, the revenue was kept steady and the installation was complete by July, 2018. In the end, in addition to its well-received exterior and interior, KIMPTON ASHBEL NEW YORK PARK AVENUE became a hotel with even higher customer satisfaction from the upgraded AC system.