Successful Installation of PAFMAC at the 70 Park Avenue was Our Second Overseas Project.
LOCATION
70 Park Avenue, New York, NY
CUSTOMER
70 Park Avenue
PRODUCT
PAFMAC
Floor unit
Challenges
70 Park Avenue (Formerly Iberostar 70 Park avenue) is now among IHG's (InterContinental Hotels Group) luxury brand hotels. 70 Park Avenue is a 4-Star boutique hotel, located in Mid-town, an area most sought after by tourism and businesses even by NY standards. The exterior of the hotel is a chic building of both legacy and modern brick, built in 1928. The interior which was renovated in 2016, has a sophisticated classic modern feel and provides a refined design in and out. However, due to the hotelโs outdated 2-pipe fan coil AC system, it could not find solutions against the complaints about the AC. Especially during the Spring and Autumn season, customers had varying requests, wanting cooling or heating, but the 2- pipe fan coil system that they had been using could not respond to the demand, which created lack of comfort for our guest and no way to be solved.
Solutions
After the operation began as the IBEROSTAR Hotel in 2016, General Manager of the neighboring KITANO Hotel, Zack Zahran, made a courtesy visit and upon hearing the above mentioned issues from Brenda Correa, General Manager of then IBEROSTAR Hotel, he introduced the PAFMAC system believing that it could be the solution. Soon after, PMAC Japan office met with Brenda and Aleksandr Pisarevskiy, Director of Engineering Management, for further details, which lead to installing sample units in rooms 1511 & 1515 by March, 2017.
Results
During the time the sample units were installed, other rooms continued to have complaints about the AC, but the rooms with PAFMAC did not receive any complaints regarding AC system since the installation. Making a decision based on the outcome, GM Brenda Correa negotiated with headquarters and was approved for AC upgrade budget and the decision was made to install PAFMAC in July, 2017. The installation began in January, 2018, and without causing any interruption to the hotel operation during the upgrading process, the revenue was kept steady and the installation was complete by July, 2018. In the end, in addition to its well-received exterior and interior, 70 Park Avenue became a hotel with even higher customer satisfaction from the upgraded AC system.